Return Policy

At BTA, every item is made to order just for you — which means we do not accept returns or exchanges unless your item arrives damaged or you receive the wrong product.

🛠 If There’s an Issue:

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include:

• A photo of the issue

• Your order number

• A brief description of the problem

We’ll work with our fulfillment partner to make it right.

❌ We Cannot Accept Returns for:

• Wrong size orders (please double-check the size chart before purchasing)

• Buyer’s remorse or style preference changes

• Lost or delayed shipments due to incorrect address or carrier issues

📧 Contact:

Email us at bta.philly@gmail.com with any concerns — we’ve got you.